MSC Express & Logistics ("we", "us", "our") operates a bonded, pan-India courier and cargo network. This Privacy Policy explains what personal information we collect when you use our website, request a quote, book a shipment, track a consignment, apply for a job, or otherwise interact with us — and how we use, store and protect it.
By using this website or our services, you agree to the collection and use of information as described here. If you do not agree, please do not use our website or services.
1. Information We Collect
Information you give us
Contact details — name, phone number, email address, and pickup/delivery addresses, when you request a quote, book a shipment, or contact us.
Shipment details — consignment/AWB numbers, package weight and description, and related booking information.
Job applications — name, email, phone number, resume/CV, work experience and any other information you choose to submit through our careers page.
Pincode & tracking lookups — the pincode or consignment numbers you search for.
Information collected automatically
IP address, browser type, device information, and pages visited, collected through standard web server logs and cookies.
Approximate location inferred from IP address, used only to improve service relevance (e.g. showing the right regional contact number).
2. How We Use Your Information
To process bookings, generate consignment numbers, and provide real-time tracking and Proof of Delivery.
To respond to enquiries, quote requests, and customer support tickets.
To review and process job applications.
To send booking confirmations, delivery updates, and service-related notifications by SMS, email or phone.
To improve our website, tracking tools and overall service quality.
To comply with legal, regulatory, tax and customs obligations relevant to freight and courier operations.
We do not sell your personal information to third parties, and we do not use your data for unrelated marketing without your consent.
3. Sharing & Disclosure
We may share your information with:
Delivery & transport partners — hub operators, drivers and last-mile partners who need consignee details to complete delivery.
Service providers — hosting, SMS/email gateways, and IT support providers who process data on our behalf under confidentiality obligations.
Government & regulatory authorities — where required for customs clearance, tax compliance (e.g. e-way bills, GST), or by law enforcement under a valid legal request.
We do not share shipment or contact details with unrelated third parties for their own marketing purposes.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, keep tracking searches functional, and understand how visitors use our site. You can disable cookies in your browser settings; some features (such as saved tracking searches) may not work correctly without them.
5. Data Security
We apply reasonable administrative, technical and physical safeguards to protect your information, including restricted access to booking and applicant data, and secure storage of uploaded documents such as resumes. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
Shipment and booking records are retained for as long as required for operational, accounting, and statutory purposes.
Job applications and resumes are retained for future hiring consideration unless you request deletion.
Website usage logs are retained for a limited period for security and diagnostic purposes.
7. Your Rights
You may contact us to:
Request a copy of the personal information we hold about you.
Ask us to correct inaccurate information.
Request deletion of your data, subject to any legal or operational retention requirements (for example, completed shipment records).
Withdraw consent for optional communications, such as promotional messages.
8. Children's Privacy
Our website and services are intended for business and adult use and are not directed at children. We do not knowingly collect personal information from children under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
For any questions about this Privacy Policy or how your data is handled, please reach out:
